City Website

The local city is a medium-sized municipality located in the southwest of Wisconsin on the shores of the Mississippi River. The community features a local state university and various events throughout the year that draws visitors throughout the region.

The Problem

The local city wants a new website so that it can appear modern and up to date to its citizens while also being able to update their site easily with news and events. The user experience design work will offer a direction for the project and encourage the client to think about their site through the eyes of their users.

Note: User experience responsibilities have been completed, but the project is currently in production. While in the production, all client identifiable information has been removed.

Methods

  • Surveys
  • Analytics
  • Heatmaps
  • Remote Usability Testing
  • Affinity Diagrams
  • Wireframes

Tools

  • Surveymonkey
  • Google Analytics
  • Lucky Orange
  • Userbob
  • Adobe XD

Discovery Phase

The early stage of the project will see data gathering using a number of research methodologies: discovery survey, community survey, remote usability testing, analytics, and heatmaps.

Initial Wireframes

Initial wireframes are created from the data generated through the discovery phase. The first steps in creating the wireframes will be to gathering notes and diagramming them. Low-fidelity wireframes will be drawn from the notes and then recreated as mid-fidelity wireframes in Adobe XD to be presented to the client in an upcoming workshop.

Workshop and Final Wireframes

After gathering data from the discovery phase and developing the initial wireframes, both the data and wireframes are presented to the client in a workshop conducted through a conference call. After the presentation of the initial wireframes, we collaborate with the client to create a final wireframe.

Next Steps

With the approval of the discovery phase of the city website, the project moves toward the future phases with the results of the research informing content strategy and the wireframes informing design and development.

The typical timeframe of a city website project lasts about nine to twelve months with the user experience research and design occurring in the first two months.